General

I'm a new XE for GBW. How do I pick up assignments?
WebSelect is GBW's online assignment selection system. You can use WebSelect to search for assignments in your local area, at your own convenience. If you're not yet confident navigating through the system, you may download a user guide from the WebSelect notice board.

When do I report my Results?
Results should be reported through WebExpress no longer than 8 hours after completing an assignment. Failure to report results within this time frame may lead to the assignment being reallocated to another XE. If this occurs, we can not pay you for your results. We don't want this to happen, and nor do you. So please ensure that all results are reported in a timely manner.

Can I change the date of the assignment?
You may change the date of your assignment by using the Assignment Reschedule feature on the main menu of XEC. However, please note this is only possible if your preferred date matches assignment requirements. For example, you cannot reschedule a weekday assignment to a weekend.

How many evaluations can I complete each month?
New XEs are able to complete a maximum of five assignments in their first month with GBW. Existing XEs complete more than five assignments per month provided they are able to fulfil all obligations. An experienced XE can conduct up to 20+ evaluations per month.

How can I contact GBW?
If you need to contact GBW please log in to XEC. Once you have logged in select XE Enquiry from the main menu. This facility has been built especially to deal with your enquiries/issues. Simply follow the prompts to send us a message and we will get back to you as soon as possible.

Why do I have to collect a receipt for some assignments?
In order to maintain our high standard of reporting, many assignments require you to obtain a receipt. To ensure the validity of data to our clients we request that you collect receipts for a number of different clients. Please obtain a receipt for each assignment where you are required to make a purchase.

If you fail to collect a receipt where directly specified to, the assignment may be deemed invalid, and you will not be paid. GBW conducts regular receipt audits and from 2004 will audit each XE on the database at least once a year. If an XE is unable to adequately fulfil the requirements of the audit they will be deleted from our database.

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Online Services

I can't access your web site. Is there a reason for this?
XEC is not compatible with versions of Internet Explorer 4 or earlier. You must be using Internet Explorer 5 (or more recent versions) to be able to access XEC.

Please also ensure that your security settings are on low. To do so follow these instructions:

1. Open Internet Explorer
2. Choose Tools on the menu bar
3. Select Internet Options
4. Choose the Privacy tag and make sure that the setting is on Accept all cookies

Why aren't there any assignments on WebSelect?
Assignments are not available on WebSelect on a continuous basis. Generally GBW releases assignments to WebSelect around the 10-15th of month prior to shopping. For example, we will most likely release February assignments from the 10-15th of January.

Assignments will remain on WebSelect for about 2-3 weeks.

I can't select McDonald's assignments. Why is this?
Before you can complete an assignment for a specific client, you must pass a set of screening questions. Your answers to these questions determine whether you are eligible to complete the assignment. If you do not pass the screening questions, a block is automatically placed against you for that client.

How will I know if my request for an assignment has been approved?

Please visit your Assignment History (located in the top left hand corner of most WebSelect screens). Within this screen you will be able to view the status of each assignment you have applied for, including whether it was approved or rejected. Please note, only assignments accepted through WebSelect appear in your Assignment History.

Additionally, you will receive a confirmation email if your application is successful. Please only complete and assignment if you receive this confirmation email.

Why was my application for an assignment rejected?

GBW has established business rules set up with each of its clients. If your application to complete an assignment is rejected, it is due to the fact that one of these business rules has been violated.

Eg. You visited the store last month, and therefore are not permitted to return for another two months.

If you have any further questions relating to the use of WebSelect please view the User Guide available on the WebSelect Shopper Noticeboard.

How do I access my paperwork once I have accepted an assignment?

Your paperwork can be downloaded from XEC. To access your forms, select WebExpress from the main menu. Once inside WebExpress, simply enter your assignment number. To download your paperwork, click on the Show Assignment Papers button.

My paperwork is not printing off correctly. Why is this?

Your printer setting may not be compatible with our website. Please open up Internet Explorer and follow these instructions:

1. From the menu select File and then Page Setup.
2. Ensure that Paper Size is set to A4, Orientation is set to portrait, and all Margins are set to 0.

What is WebTender?

WebTender is an online facility that allows XEs to place 'bids' for additional payment on an assignment. GBW conducts around 30,000 evaluations per month and, not surprisingly, there are some locations where XE resources are limited. In some instances, we require XEs to travel considerable distances to complete an assignment.

WebTender allows you to 'bid' for additional travel expenses to complete an assignment. GBW will accept the lowest bid that it receives from an XE. Please note that you are not able to make bids on every assignment. The WebTender button only appears next to preselected assignments. For full instructions on how to use WebTender, click on the link below.

Using WebTender

How many times can I reschedule an assignment online?

Each assignment can be rescheduled a maximum of three times.

I am trying to reschedule an assignment, but there are no dates appearing in the Proposed Shop Date field. Why is this?

If there are no eligible shop dates left within the designated date range, the Proposed Shop Date field will appear empty. In this event, please call our contact centre to organise a different date.

How will I know if my request to change the date has been successful?

A Reschedule History tab appears in the top left corner of all screens within WebSelect (next to Assignment History). Click on this screen at any time to check whether your request to change the date has been approved.

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Payment

When do I get paid for my evaluations?

You will be paid for your work through a direct fund transfer into your bank account. You can provide your bank account details to GBW through a secure page in the My Profile section of the shopper web site.

We process our shopper payments fortnightly - on the 15th and 30th of each month. Here's an example of how our payment works:

1. If you shop between the 1st-14th of a given month your payment will be processed by the 30th of that month.
2. If you shop between the 15th-31st of a given month your payment will be processed by the 15th of the following month.

Do I receive a payslip?
As a GBW sub-contractor, you are not provided with a pay slip. Payment for each assignment is transferred electronically to your bank account in the month following successful completion of your assignment/s.

Does GBW take tax out of my payment?
No. Please be aware that each XE is responsible for paying their own tax. Tax is not deducted from your payments. Please refer to tax policy in your country to determine how much tax you should be paying.

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